The Department of Labor (DOL) is required to develop performance measures for the Senior Community Service Employment Program (SCSEP) that include the customer satisfaction measures for host agencies and participants. The host agencies and participant surveys are conducted annually. Samples of host agencies and participants are randomly selected, and surveys are sent through the mail by a third-party, independent of DOL.

The nationwide report contains the background of each customer satisfaction survey, the methodology employed, an explanation of the nationwide results for each survey question, and an explanation of the American Customer Satisfaction Index (ACSI), which constitutes the performance measure for the surveys. 

Participant and Host Agency Survey Reports - PY 2019

Participant and Host Agency Survey Reports - PY 2018

Participant and Host Agency Survey Reports - PY 2017

If you have any questions regarding customer satisfaction surveys please e-mail scseptechnicalassistance@dol.gov