Use the links to the left to access the nationwide participant, host agency, and employer survey reports. The individual State and National Grantees files are also available in the .zip links to the left.

 

There is no employer survey report because there are insufficient usable returned surveys.

Both participants and host agencies give SCSEP very high scores on the American Customer Satisfaction Survey Index (ACSI): 82.6 for participants and 82.4 for host agencies.  Response rates for this year are a little lower than last year’s and much lower than in prior years: 50.4% for participants and 50.7% for host agencies.  (Response rates for the host agency survey were lower among national grantees than among state grantees.) This decline in response rates may be due to the survey fatigue that affects all current polling, but it may also reflect a failure to inform participants and host agencies to expect the surveys and to tell customers why the surveys are important to the grantees.

 

Let us know if you have any questions and/or comments.